Troubleshooting
- What can each sub-account permission level do in Elevate?
- How is respondent personal information handled on the Elevate® platform?
- I’m a former SkillsOne customer who has migrated to Elevate and has access to old SkillsOne reports via my Elevate account. What will happen to those reports?
- How do I download a respondent’s old report from my Elevate account? What other respondent data can I download?
- Will I be able to recover a respondent’s personal information after it has been deleted?
- How do I check my inventory?
- How do I assign the Myers-Briggs® app license(s) to respondents?
- Can I reassign an app license?
- How do I download my workshop facilitation kit?
- Why won’t my address save when I’m trying to checkout?
- When are reports taken from my inventory?
- What is inventory?
- When respondents cannot log in or forget their password, what should I do?
- Which mobile devices does Elevate® support?
- How do I change my account email address?
- What if I forgot my password?
- Why won’t Elevate® save my password?