If a respondent cannot log in, try the following:

1. For Invitation-Only projects, verify that the respondent is using the same email address as the one you entered into Elevate® when adding him or her to the project.
2. Verify that the respondent is using a supported browser: Internet Explorer 10 or above, Microsoft Edge, Safari 6 or above, or a current version of Firefox or Chrome.

If neither of these suggestions helps solve the problem, ask the respondent to click on the Forgot Password? link on the Elevate® login page at elevate.themyersbriggs.com and reset his or her password.